WE ARE HERE TO HELP

Here you'll find answers to common issues.

Order & Download Issues

Right after your purchase, a download button will apear.

Also, an automatic e-mail will be sent to you right after your purchase.

NOTE: Sometimes download e-mails go to spam folders. Please, check it if you don't see it on your inbox.

You can access all your orders through your account. If you don't have any account please contact us and we'll re-send your download link.

General

We provide professional sample packs and presets & various services for music production.

Our samples can be used on every DAW. Plug-In version needed for presets will be specified on the product description.

All packs include WAV files at 24-bit/44.1kHz quality.

Installation

Normally, on most DAW's you just need to unzip the file, drag and drop it on your DAW browser.

All of our Serum 2 come with a PDF file explaining how to install them. Also you can read this article to see how It's done.

Accounts

There are 2 ways to create an account. Firstly, you can use your 'Shop' account to sign in at any time.

Secondarily you can create an account with the email you've used to order a product with. 

That means you can't create an account if you haven't ordered anything before or don't have 'Shop'. 

In the top right corner of our website, you'll find the account logo. Go there, and use the email you've ordered a product with.

In your account you can access past orders, downloads, invoices & more.

License & Copyrights

Of course! All of our products are royalty-free. They can be used on tracks, live performances, DJ sets...etc

Nope. All of our products are just for personal use. You may not redistribute, share or resell any of our products.

Invoices

We do not provide Invoices. Your order confirmation e-mail can be used as proof of your purchase.

All of our sales are final since we offer digital products.

If you face any issues with your products, please contact us so we can do our best to solve your problem.